At Rocket, we’re committed to Responsible Gaming
Playing online casino games is something that is fun and exciting and at Casino Rocket we’re committed to ensuring that our players enjoy all of the games we have to offer responsibly. A small percentage of players can struggle with stopping when play stops being fun and for these players we offer a range of preventive and supportive measures to ensure they get the help they need to keep gaming responsibly.
We encourage all players to only play with what they can afford and never bet more than their budget can handle. This section lays out the Rocket philosophy on Responsible Gaming and details the measures we have put in place to support vulnerable and problem gamers. There are also resources available for further reading and independent gaming bodies at the bottom of this page.
Betting limits on wagering at Casino Rocket
One of the easiest ways for players to ensure that they remain within their chosen budget is to place betting limits on their accounts. This helps to ensure that there is never any temptation to bet more than they can afford and is easy to set up.
If you would like to set betting limits on your account you have a number of options available to you, including deposit limits, loss limits, precise wager sizes and playing session time limits and these can all be controlled with the help of tailored controls.
To add or modify limits in your account, simply contact our support team via Live Chat or email [email protected]. They are always ready to help.
Types of limits available:
- Deposit Limit: limits the amount you can deposit in any time frame.
- Loss Limit: caps the losses on your account at a pre-agreed level over any time frame.
- Session Limit: limits the amount of time you can play during any given gaming session.
- Wager Limit: limits the amount you can bet at any time over any given time frame.
Taking a break can help you take a step back
One of the issues that gamers who struggle with their play often feel is an inability to stop gaming. If you feel as though you’d like to take a break from gaming and step back a bit, a cooling off period can help you regain control over how often you play.
You can implement a cooling off period at Rocket by contacting our support team who can advise you on how to request time off from gaming. During this time you will not be able to fund your account or play any games nor will you receive any casino marketing or promotional offers from us.
You can control how long you want the cooling off period to last and it can start from as little as a week or last up to 1 month, 3 months or even 6 months should you feel the need.
Temporarily disable your account with self-exclusion
If you feel you need an even strong disincentive to play, or would like greater control over the urge to gamble, you can temporarily deactivate your account by using our self-exclusion option.
When you place yourself on the self-exclusion list at the casino you will be unable to log in, fun your account, withdraw funds or play any games.
Like with the cooling off period you can choose how long to self-exclude yourself and the periods available range from one week to 1 month, 3 months, 6 months or even permanently in extreme cases.
At the end of your self-exclusion period you will need to contact our support team to regain full functionality of your account.
Secure age verification
Casino Rocket is licensed and regulated under the laws of Curaçao and only accepts players aged 18 or over.
We require identification from every single player that registers with us and we verify age checks to meet legal requirements in the area in which you live. We constantly monitor gaming activity for underage gaming and if we suspect an account is being used by a minor we will automatically shut down and report the account.
If you are a Casino Rocket player and have minors who may have access to your laptop or smartphone, we strongly recommend that you install software to discourage underage gaming. The links below provide options for helping to ensure that your children cannot access your casino account.
CyberPatrol
GamBlock®
Net Nanny
Track your gaming for more clarity on time spent playing
We understand that like with smartphones, sometimes the amount of time you spend gaming can seem less than it really is. We have developed instant alert and notification tools, similar to screen time alerts on your phone, which help you better track the amount of time you spend playing. This can help you manage your gaming more responsibly and provide added peace of mind. To turn this functionality on, simply visit the account section from the casino lobby.
Further reading, support and contacts
We’re committed to helping any player who struggles with their gaming and we advise you to make use of the tools available through your account to help ensure that your gaming is always fun and responsible. If you would like additional resources, support and help, visit one of the websites below:
Gamblers Anonymous
GamCare
Gambling Therapy
