At Rocket, we’re committed to Responsible Gaming
Playing online casino games is something that is fun and exciting. At Casino Rocket, we’re committed to ensuring that our players responsibly enjoy all of the games we have to offer. A small percentage of players can struggle with stopping when playing is not being fun anymore. We offer a range of preventive and supportive measures to ensure these players get the help they need to keep gaming responsibly.
We encourage all players to only play with what they can afford and never bet more than their budget can handle. This section lays out the Rocket philosophy on Responsible Gaming and details the measures we have put in place to support vulnerable gamers. In addition, at the bottom of this page there are independent gaming bodies and several resources available for further reading.
Betting limits on wagering at Casino Rocket
One of the easiest ways for players to ensure that they remain within their chosen budget is to place betting limits on their account. This helps to ensure that there is never any temptation to bet more than they can afford. This limit is very easy to set up.
If you would like to set betting limits on your account, you have a number of options available to you. Deposit limits, loss limits, precise wager sizes, playing session time limits.
To add or modify limits in your account, simply contact our support team via Live Chat or email [email protected] They are always ready to help.
List of available limits:
- Deposit Limit: limits the amount you can deposit in any time frame.
- Loss Limit: caps the losses on your account at a pre-agreed level over any time frame.
- Session Limit: limits the amount of time you can play during any given gaming session.
- Wager Limit: limits the amount you can bet at any time over any given time frame.
Taking a break can help you take a step back
One of the issues that gamers who struggle with their play face is an inability to stop gaming. If you feel that you want to take a break from gaming and step back a bit, a cooling off period can help you regain control over how often you play.
You can implement a cooling off period at Rocket by contacting our support team who can advise you on how to request time off from gaming. During this time, you will not be able to fund your account or play any games nor will you receive any casino marketing or promotional offers from us.
You can control how long you want the cooling off period to last. It can start from as little as a week or last up to 1 month, 3 months or even 6 months should you feel the need.
Temporarily disable your account with self-exclusion
If you know from the start that you are going to have certain gambling issues or you are just afraid that you are already not able to find a middle ground between how much you want to play and how much you actually can, then you may want to choose to exclude yourself from gambling at our casino.
This preventive measure can be activated by our Support via Live Chat for you. If you're worried that you can lose control over yourself while gambling, please contact our Support and we will try to help you.
Support works 24/7/365 and can be reached via Live Chat.
It's great if you can keep track of the time and the amount of money you spent every day. If not, then it would be a good idea to seek help of professionals dealing with the issues compulsive gamblers may face, the link to professional help you may find below.
Secure age verification
Casino Rocket is licensed and regulated under the laws of Curaçao and only accepts players aged 18 or over.
We require identification from every single player that registers at Casino Rocket. We verify age checks to meet legal requirements of your country or state. We constantly monitor gaming activity for underage gaming and if we suspect an account is being used by a minor, we will automatically shut down and report the account.
If you are a Casino Rocket player and have minors who may have access to your laptop or smartphone, we strongly recommend that you install a special software to discourage underage gaming. The links below provide options to help ensure that your children cannot access your casino account.
Track your gaming for more clarity on time spent playing
We understand that sometimes the amount of time you spend gaming can seem less than it really is. We have developed instant alert and notification tools, similar to screen time alerts on your smartphone, which help you better track the amount of time you spend playing. This can help you manage your gaming more responsibly and provide added peace of mind. To turn this functionality on, simply contact our support team.
Further reading, support and contacts
We’re committed to helping any player who struggles with their gaming. We advise you to make use of the tools available in your account to help ensure that your gaming is always fun and responsible. If you would like additional resources, support and help, visit one of the websites below: