I can’t remember my password and log in details, how can I access my account?

Don’t worry if you can’t remember your password or login details! If you’re having issues logging into your account, simply click the "Forgot password?" link on the log in page or get in touch with our support team via email support@casinorocket.com or via live chat. They’ll verify your details (we always keep your account secure) and will then be able to help you log back into your account.

Is the casino licenced and regulated?

Yes. We’re a fully licenced and regulated casino under the laws of Curaçao, with registration number 141670.

When is Casino Rocket open?

At Casino Rocket we understand that our players live busy lives and so our gaming experience never stops. We’re open 24/7, so you can access and play the very best online casino games whenever you want!

What payout ratios are offered on games at Casino Rocket?

We’re passionate gamers ourselves and we understand the excitement of winning. That's why we’ve worked hard to provide a fair gaming experience that offers regular rewards for all of our players. The odds of landing a win are different for each game. You can see full payout ratios for most games by clicking on the paytable or information icon. We’re a fully licenced and regulated casino (under the laws of Curaçao, with registration number 141670) and this means that we comply with the strictest gaming regulations guaranteeing fair payout ratios which are regularly checked and independently verified.

I want to test the games before I play for real money, is this possible?

Absolutely! Opening a demo account is quick and easy and you can complete your registration in minutes. This will give you full access to a galaxy of outstanding casino games which you can play for demo credits. When you’re ready to play for real money, simply upgrade your account and get gaming.

What happens to my data when I join Casino Rocket?

We take privacy and player welfare very seriously at Rocket and we never share your data with any third parties. We only use your data to provide you with games and promotional material from Casino Rocket. We encrypt all of our servers using advanced Secure Socket Layer (SSL) encryption technology for added peace of mind. Our data storage facilities are also constantly monitored by our IT pros to ensure the highest level of protection against cyber threats.

I’m ready to fund my account, what payment methods do you support?

We have a wide range of secure, flexible payment methods to suit all types of preferences. We know that what works for one player may not work for another, so we have added support for a huge array of bank, e-wallet, transfer and virtual payment options, including: Credit Card, Skrill, Neteller, Paysafecard, iDebit, Instadebit, NeoSurf, Online Bank Transfer, Bank Transfer, Trustly, NeoSurf, EcoPayz, Coinspaid.

How long does it take for withdrawals to be processed?

At Rocket, you won’t have to wait long to receive your winnings. Once you’ve met the wagering requirements, you can request a withdrawal using one of our safe and secure banking methods. After our team approves your cashout, it is instantly forwarded to the payment provider. Please bear in mind that once approved, the time for the funds to appear in your banking account or wallet depends on the final action from the payment provider.

How can I close my account?

We’ll always understand if you want to close your account, and we never pressure any player to keep an account open. Any type of account closure request should be sent to contact@casinorocket.com Please ensure that the email request includes the reason for the account closure. Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.

Does Rocket support responsible gaming options?

We’re committed to ensuring that players can enjoy a safe, responsible gaming experience at Rocket and we want your play to be fun. We understand that a small percentage of players struggle with understanding when to stop. That is why we offer a number of supportive measures for these players, including a cooling off period, self-exclusion, alerts, notifications and account closures. For full details of all of these measures, please visit our Responsible Gaming page or contact our friendly support team.

Does Rocket offer a Welcome Bonus deal?

Yes! All new players at Rocket instantly qualify for our Welcome Bonus as soon as they open an account. Moreover, we automatically enter them into our exclusive Loyalty Programme. You’ll enjoy TWO big Deposit Match Bonuses worth up to AU$1,500 on your first two deposits plus 150 FREE spins! This will help ignite your gaming and rev your jet engines so you can rocket to bigger rewards. For full details on our Welcome Bonus and other regular promos, visit our Promotions page now.

How does the Loyalty Programme work?

Our Loyalty Programme has seven different tiers to cater for everyone from the absolute beginner to the most experienced high roller. Each level of reward, from Rocket Pilot In Training right the way up to the highest Supreme Space Commander level, is packed with special rewards, bonuses and exclusive offers. Check out our Loyalty page for more info.

How many games does Rocket offer?

We have over 700 premium casino games at Rocket, including online slots, table games, video poker, Live Casino titles and more. We have partnerships with some of the best gaming studios on the planet! We offer the latest and great games from iconic names like Netent, Quickfire, iSoftBet, Evolution Gaming, EGT, Pragmatic Play, Amatic, BGaming, BetSoft, Thunderkick and more.

Can I play on my mobile?

Absolutely! All of our games have been tested and trialled on iOS and Android devices, so you can enjoy all of your favourite games wherever you go and whenever you want. Play on the train, during your lunch break, in the bath or even on holiday, with our fully mobile site you have the freedom to play as you choose.

Does the casino offer tournaments?

We sure do, you can see a full line-up of all of our upcoming tournaments on our Tournament tab in the casino lobby, check it out today and get involved.